Legal
Service Delivery Policy
How Techiprop delivers property management services, Property Pulse, QPlus setup, onboarding, support and digital services.
Legal entity: Techiprop Services Pty Ltd
Registration number: 2025/700932/07
Contact: info@techiprop.com · +27791221144
Address: 115 Rietfontein Road, Dunmadeley, Boksburg, Gauteng, 1459, South Africa
1. Service nature
Techiprop provides quote-based property management services, Property Pulse reporting, QPlus estate app setup and support, software configuration, onboarding, customisation, administration and related consultation services. Services are digital or professional services and are not physical goods shipped by courier.
2. Written scope before delivery
Before payment or service activation, clients receive a written quotation, proposal, invoice or service agreement describing the agreed service, setup requirements, pricing, payment terms and relevant assumptions. Delivery begins only after the client accepts the scope and any required payment or onboarding information is received.
3. Delivery timelines
Delivery timelines depend on the agreed scope, client responsiveness, access to required information, estate approvals, user lists, data availability, third-party integrations, payment confirmation and technical requirements. Any estimated timeline will be confirmed in the written quotation, proposal or onboarding communication.
4. Digital access and onboarding
Where software access is included, Techiprop may provide administrator access, user access, app configuration, dashboard setup, training, support documentation or onboarding guidance after the required setup information and approvals have been received.
5. Client dependencies
Clients must provide accurate contact details, billing details, property or estate information, user lists, approvals, documents, integration details and operational instructions required to deliver the service. Delays in receiving information or approvals may delay delivery.
6. Support and service issues
Service queries, onboarding issues, access problems, billing questions or delivery concerns can be sent to info@techiprop.com. Techiprop will review the matter and respond through the appropriate support channel according to the agreed service arrangement.
7. No physical shipping
Unless expressly agreed in writing, Techiprop does not ship physical products. References to delivery on this website mean delivery of professional services, digital access, onboarding, configuration, support or estate-approved app functionality.