Payment Terms

1. What customers pay Techiprop for

Techiprop accepts payments only for legitimate, agreed Techiprop services. These may include property management, property administration, Property Pulse reporting, QPlus setup and configuration, onboarding, software licence or access fees, monthly support, provider portal setup or support, customisation, data migration, integrations and other approved project or service fees.

Techiprop does not use website payments to accept public deposits, investments, lending repayments, remittances, crypto transactions, gambling payments or unrelated third-party payments.

2. Quote, invoice and payment request

Clients receive a written quotation, proposal, invoice or payment request before payment is required. The document or payment request will show the service purpose, amount payable, currency and any relevant taxes or disclosed additional charges.

Pricing is scope-dependent and may be based on the property environment, number of users, software modules, setup requirements, data requirements, support scope, service period and agreed deliverables.

3. Currency and taxes

Unless stated otherwise in writing, payments are charged in South African Rand (ZAR). Any applicable taxes, third-party fees, banking charges, gateway fees, chargeback fees, support charges or out-of-scope work will be disclosed in the relevant quotation, invoice, proposal or agreement where applicable.

4. Online payment security

Where online payments are enabled, payments are processed through an approved payment gateway or payment provider activated for Techiprop's account. Online payments may use HTTPS, tokenisation, fraud screening, 3D Secure and other security controls supported by the payment provider.

Techiprop does not intentionally store full card numbers, CVV, PIN or card-track data on its website. Customers must not send card details by email, WhatsApp, contact forms or support messages.

5. Payment provider rules

Gateway providers, acquiring banks, card schemes and alternative payment-method providers may apply rules relating to authorisation, transaction limits, verification, 3D Secure, fraud screening, settlement, reversals, refunds, chargebacks and payment disputes.

A payment may be refused, delayed, reviewed, reversed or investigated where there is a gateway error, suspected fraud, payment failure, invalid details, suspicious activity, transaction limit, chargeback risk, incorrect invoice information or other operational or legal concern.

6. QPlus wallet, QBucks or in-app credits

Where QPlus wallet, QBucks or QBK functionality is enabled, these credits are closed-loop in-app credits for approved QPlus services only. They are not a bank account, deposit, loan, crypto asset, public gift card, public wallet, remittance product, investment product or transferable store of value.

QPlus credits must not be used for cash-out, peer-to-peer transfer, public money transfer, lending, unauthorised third-party settlement, prohibited goods or services, or any activity that may breach payment provider, card scheme, acquiring-bank or applicable legal requirements.

7. Micro-services and provider fees

Where approved QPlus micro-services are enabled, QPlus may support a closed estate ecosystem for approved services such as estate-approved orders, service requests or provider portal access. Products, menus, order capacity or service availability may be prepaid, secured or confirmed upfront before being made available in the app.

Approved providers may be charged setup, administration, support, portal-access, technology or service fees where applicable. Provider fees are separate from any resident or user payment, wallet top-up, QBucks/QBK balance, gateway fee, chargeback, refund, reversal or settlement adjustment.

8. Chargebacks, reversals and disputed payments

A chargeback, reversed payment, unpaid invoice or disputed payment may delay service delivery, onboarding, account access, software support or QPlus access until the payment issue is resolved. Techiprop may request supporting documents and may suspend or restrict services where payment is disputed, unpaid, reversed, charged back or suspected to be fraudulent.

9. Refunds and cancellations

Refund and cancellation rules are set out in the Refund and Cancellation Policy. Approved refunds are normally submitted for processing within 10 to 14 working days after approval and verification, subject to payment gateway, bank and card-scheme processing timelines.

10. Payment queries

Payment queries can be sent to info@techiprop.com with the relevant customer name, invoice number, amount paid, payment date, payment reference, gateway reference and proof of payment.