Refund and Cancellation Policy

1. Quote-based services

Techiprop provides services and software solutions on a quote-based basis. Clients receive a written quotation, proposal or invoice before payment is required. Pricing depends on the agreed scope, property environment, number of users, software modules, setup requirements, data requirements and support scope.

2. Setup, onboarding and customisation fees

Setup, onboarding, configuration, customisation, data migration, integration and development fees are generally non-refundable once work has started, resources have been allocated, configuration has been performed or third-party costs have been incurred.

3. Monthly and recurring fees

Monthly software licensing, administration and support fees are charged according to the agreed service period. Cancellation does not automatically create a refund for an already commenced service period unless the written agreement or applicable law requires otherwise.

4. Cancellation requests

Clients must submit cancellation requests in writing to Techiprop. The effective cancellation date will depend on the agreed notice period, the relevant service agreement, software access requirements, account reconciliation, support commitments and any third-party service obligations.

5. Duplicate, incorrect or failed payments

If a client believes a duplicate charge, incorrect charge, failed payment, payment gateway error or technical billing error occurred, the client must notify Techiprop promptly and provide the relevant invoice, payment reference, gateway reference and bank proof. Verified duplicate or erroneous payments will be refunded or credited where appropriate.

6. QPlus wallet, QBucks and in-app credits

Where QPlus wallet or QBucks functionality is enabled, QBucks or QBK are closed-loop, non-cash, non-transferable in-app credits for approved QPlus services. User mistakes, change of mind or voluntary top-ups are not automatically refundable. Eligible unused purchased QBK may be refundable when a user closes a QPlus account, after verification, reconciliation and deduction of any lawful amounts owed, chargebacks, negative balances or payment reversals.

QPlus may delay or refuse a wallet closure refund where it reasonably needs to investigate fraud, unauthorised access, chargebacks, suspicious activity, identity issues, pending orders or legal restrictions.

7. Food or micro-service orders

Where approved QPlus micro-services are enabled, food-specific or micro-service-specific refunds, replacements, credits and complaints are handled under the relevant micro-service terms and quality policies. Techiprop or QPlus may handle platform-level issues such as duplicate charges, wallet/payment errors, app/order-transmission errors and eligible account-closure wallet refunds.

7A. Micro-service prepayment, fulfilment and provider responsibility

For approved micro-services such as restaurants, QPlus may use a prepayment or secured-order model where products, menus, order capacity or service availability are prepaid, secured or confirmed upfront before being listed in the app. This is designed to reduce the risk of QPlus acting as a third-party funder for the micro-service provider.

Prepayment or secured availability does not guarantee that a user will be entitled to a refund, replacement, credit or cancellation after an order has been accepted, prepared, fulfilled or dispatched. Food-specific or provider-specific complaints, including quality, allergens, preparation, packaging, missing items, late receiving, taste preference, wrong delivery location or service fulfilment, are assessed under the relevant micro-service/provider policies and applicable law.

QPlus may handle platform-level issues such as duplicate charges, wallet/payment errors, gateway reversals, app/order-transmission failures and eligible unused purchased-QBK account-closure refunds. Micro-service providers remain responsible for their products, service delivery, fulfilment, stock, staff, operational compliance and provider-specific customer-service outcomes.

8. Refund assessment and timing

Refund requests are assessed based on the service agreement, work already performed, costs incurred, system access provided, gateway records, chargeback status, payment-provider rules and applicable South African consumer law. Once approved, refunds will normally be submitted for processing within 10 to 14 working days and will be processed to the original payment method or another lawful South African payment method where reasonably possible, subject to verification and payment gateway, bank and card-scheme processing timelines.

Refund request information

Refund requests should include the customer name, invoice number, payment reference, amount paid, payment date, reason for the request and any supporting information. Techiprop may request additional verification before processing a refund, reversal or credit adjustment.

Approved refunds are normally submitted for processing within 10 to 14 working days and returned to the original payment method where possible, subject to payment gateway, bank and card-scheme processing timelines.